Thank you for shopping on suitszone.If you have any questions, pls free free to contact us.
We are honored to produce exquisite customized suits and tailcoats according to your unique specifications. Given the customized nature of our products, we have developed a return policy to reflect our commitment to quality while recognizing the inherent challenges associated with customization. Please read the following guide carefully.
General Return Policies
Contact our customer service and initiate the return process within 7 days of receiving your item.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please note that we only accept products in their original condition and cannot process any products returned without our prior knowledge. If you wish to return any or all parts of the order, you will need to contact customer service. All returned items will undergo inspection. When we receive the returned package and confirm that the product has the aforementioned issues, we will process the refund.
Acceptable Returns:
1. Mis-shipped products:
Once we confirm your incorrect shipped item (shipped item is different from the ordered item), we will be responsible for the exchange and postage of the item. You can also return the product and receive a full refund, including postage.
2. Damage During Transit:
If the product is damaged during transportation, rendering it unusable or seriously damaging its value, you are eligible for a full refund.
3. Serious Quality Issues:
Obvious defects in fabric, craftsmanship, or accessories seriously affect the value and usability of the product.
4. Color Error:
If the actual color of the received item significantly differs from the specified color ordered. Reference Color Variance.
5. Size Error:
If the size of the received item does not match the explicitly chosen size in the order. Reference Size Tolerance.
Non-Acceptable Returns
1. “buy-many-keep-one” purchase:
Due to all products (including standard sizes) being produced according to orders, we cannot accept “buy more and buy one” purchases. Our customer service team may cancel orders believed to have been placed with this intention.
2.Unsatisfactory customized projects due to personal factors:
Due to our products being produced according to orders and not in stock, returns are not included if they are not suitable due to your measurement errors or other reasons. Thank you for your understanding of this matter.
3. Change of Mind:
Considering the customization nature of our clothing, we tailor it to each customer and do not promote returns due to buyer regret, subsequent dissatisfaction with the selected style or color, or any issues unrelated to quality.
Additional Notes
1. Try-on & Maintain Product Cleanliness:
We suggest that you try on the products immediately upon receiving them to ensure they meet your expectations. When trying on, please avoid contact with potential pollutants, such as cosmetics, perfume, oil or any substance that may contaminate clothes.
2. Color Variance:
Due to factors such as lighting and display, there may be slight differences between the color of the image and the actual color of the product. This is considered normal and does not constitute a quality issue. The color display screen will be based on Apple devices.
Due to differences in material manufacturing processes, there may be slight differences in the color of each batch of materials.
We will continue to improve our manufacturing processes to minimize color differences.
If you are certain that the received product has an incorrect color, please contact customer service to see if a return or refund is possible.
3. Size Tolerance:
By default, our standard size system or custom size points are based on body measurements. Considering the comfort and freedom of movement of the clothing, we will moderately increase the size and shape of the clothing you provide. You can also take notes when placing an order to make the clothing more suitable for you.
If you find that your clothing size is significantly different from your body shape, we suggest that you find a local professional tailor to adjust it. In this case, we will provide you with limited reimbursement for modification expenses. Please make sure to keep the original receipt issued by the tailor and submit a copy of the receipt for reimbursement
Return Process
1. Submit a return request at Contact Us to Customer Service within 7 days upon receiving your order. Please include an explanation and photographs stating the reason for your return.
We reserve the right not to accept the returns without prior approval from our Customer Service.
2. Once our Customer Service has approved your request, we will provide you with a return address as well as a Product Return Form that must be filled in and included with your return. Please send the item(s) through your local post office within 3-5 business days upon receiving the return form. Please keep the tracking number safe.
3. All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned. Once the refund has been processed by us, it usually takes 10-15 business days for the funds to be credited to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge.
4. The original shipping and return shipping fees will not be refunded for non shipping errors, damaged express delivery, or serious product quality issues.
Please note: If the refund situation is unacceptable, we reserve the right not to process the refund.
Order Cancellation
We understand that ordering a formal dress or suit for your special occasion is a very important task, and our cancellation policy is formulated with this in mind. However, it is important to note that our dresses or suits are made to order. Once the customization process begins, the materials cannot be reused. Please note that there is still time to change your mind after placing the order. For detailed information, please refer to the cancellation policy below.
Cancellation Policy
– Orders canceled within 12 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 90% of product purchase price.
– Orders canceled within 12-24 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 80% of product purchase price.
– Orders canceled within 24-48 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 50% of product purchase price.
– Orders canceled beyond 48 hours after payment confirmation will be eligible for a partial refund of full shipping cost only.
– Once your order has been shipped, it can no longer be canceled.
If you want to cancel your order, please log in to “My Orders”, select the order you need help with, and then request cancellation. Alternatively, please click “Contact Us” to continue.
EXCHANGE POLICY
We currently do not offer any product exchange services. As all products are made to order, we do not have ready-made dresses or suits to ship in exchange for the item you returned. You will need to return unwanted items (if they comply with the return policy) and then place a new order for replacement items. All new orders are based on the current production cycle.
If you have any further questions/issues, pls do not hesitate to contact us: service@suitszone.com.
Please contact our Customer service at email to get the return address.